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Billing & accounts FAQs

  • Where can I find out more about pricing?

    One of our expert, local account managers will be assigned to fully understand what you and your business need and recommend a tailored solution and the right price for you. Please call 0800 11 11 88 for a free hygiene survey and quote.

  • When and how frequently do I need to order?

    Our local account manager will work with you to understand your exact business needs. Our dedicated consumables team will then ensure that your facilities are always stocked with the right level of supplies. This could be on an as needed basis, or as part of a standing automatic order, whichever best suits your business requirements.

  • How long will I be locked in for?

    We will work with you on a service agreement that works best for you. Typical tenure of services are 12 or 24 months but most of our customers tend to stay with us for much longer!

  • Who will be managing my account? Who will be delivering the service?

    You will have a dedicated, local account manager, supported by a professional and responsive customer service team. Our local service technicians, based at the closest branch from your site, will perform the service delivery.

  • Can I make electronic payments?

    Initial will provide simple, itemised invoices at pre-determined intervals, allowing you a variety of payment options, including internet transfers.